Why Benefits Concierge Group?

Alejandra Pierce is a highly effective and goal-oriented Industrial Engineer from the Industrial University of Santander in Colombia, which ranks as one of the best 10 universities in the country, and has a Master’s degree in Strategic Management from The Sabana University, also in Colombia. She possesses over 14 years of experience working in diverse fields of industry such as Automotive, Food, Fashion, Finance, Higher Education and Non-profit. Alejandra has held managerial positions in operations and administration carrying out various functions in production, process, quality and internal control, systems design and improvement, data analysis, and finance.

At Benefits Concierge Group, Alejandra began as Director of Operations providing support to standardize and improve the on-boarding and certification process at the agency. She has been instrumental with developing operational support and control tools, database systems and standard documents. Now, she is also heading up the Benefits Concierge Group Financial team by designing a system to compile financial data related to operations to be able to produce reports, manage and coordinate accurate commissions calculations and distribute operational statements to improve the cross-functionality of the agency.

She is a problem-solver with an in-depth ability for data collection and analysis to allow her to take on complex internal problems and resolve them to optimize the organization’s overall productivity. Her strong focus on quality and attention to detail have provided a “VIP” experience to internal and external partners.

Esmeralda Santiago is the Admin/Sales Support for Benefits Concierge Group. She is an accomplished insurance agent with 7 years of experience working with various health insurance companies with expertise in state Medicaid programs associated with the Affordable Care Act. Esmeralda is the “concierge” to the Benefits Concierge Group broker community providing invaluable support and technical assistance with the agent onboarding and contracting process. She is the lead liaison supporting the Agent – Carrier relationship to bridge the gap between an otherwise complex process. She enjoys using her skills to contribute to helping others succeed. “I can’t help everyone, but I can help one person at a time.” Esmeralda is a graduate of Dowling College in 2009 with a BA degree in English.

Francisco “Frank” Perdomo attended Jamaica High School’s Exclusive Academy of Finance Program where he was a Scholarship recipient and later attended SUNY Binghamton to study Finance and Spanish. Prior to graduation, Frank was extended his first job offer at Oxford Health Plans, where his true entrepreneurship qualities began to emerge. Frank wrote a proposal and was granted the sole opportunity to develop the Hispanic Initiative at Oxford Health Plans which focused on Hispanic-owned companies in the NY-NJ-CT tri-state area.

Later, Frank took a recess from the insurance industry and tried out other business ventures in New York and Florida. His long overdue return to his roots in New York after 11 years in Florida, brought him back into the insurance industry in New York. Frank quickly learned the government side of the insurance space and also quickly learned to identify the gaps and disconnects within the industry. With a best-in-class training from organizations like Access Medicare and Wellcare Health Plans, Frank’s entrepreneurship qualities resurfaced again, only this time with more experience, focus and maturity to appreciate that he could make a tremendous and positive impact to effect change in this industry.

Frank launched a new business venture in 2016 giving birth Benefits Concierge Group, with the primary goal of catering and helping the vulnerable Senior market and providing them with the most genuine VIP experience, unheard of in the industry. Francisco’s aspirations are not so much focused on leaving a legacy or accumulating wealth, but on shifting the mindset in the art of selling insurance to an approach rooted in being HUMANITARIAN and RESPECTFUL to the Senior population. People are becoming eligible in huge numbers and under different circumstances than previous generations. Frank’s concept is cognizant of and responsive to the new realities of our Senior population. Benefits Concierge Group is founded on this concept rooted in his core values coupled with leadership and experience. The rest is history in the making with the Right People, Products and Process.

Paola Munera received the B.S. degree in Systems Engineering from the Autonomous University of Bucaramanga, Colombia, S.A. and a Masters’ degree in Telecommunications from the same university.

After completing her studies, Paola’s interned as a system’s support agent for the Colombian (DIAN) National Directorate of Taxes and Customs. Before moving to the United States, Paola was teaching programming and computer science to Executive-level personnel of major corporations at Colombia’s renowned (SENA) National Training Service Institution.

Upon arriving to the U.S., Paola talents would cross paths with a start-up insurance agency, Benefits Concierge Group, where her knowledge, skills and abilities would become integral as the agency developed and grew. Today, Paola’s contributions have allowed for the on-boarding and certification process at the agency to become as seamless a process for new and existing agents to complete in order to become Ready-to-Sell under Benefits Concierge Group. In her role with Benefits Concierge Group, Paola has been responsible for developing training programs, systems designs and operational support tools that allow for efficient workflows for our agents and the overall operations of the agency.

Ben has spent the past 26 years working in various insurance verticals including Medicare, Commercial and Affordable Care Act (ACA). The roles he held include direct sales, account management, broker sales, national accounts and operations. He has worked for multiple carriers including Oxford Health Plans, Meritain Health, Horizon BCBSNJ and Healthfirst NJ and NY.

During his tenure at Healthfirst, he served as a SME for broker operations and led the Salesforce implementation team for the company’s first B2B commercial portal, supporting the newly launched commercial broker business. In his most recent role, he was responsible for three operational teams (Commissions, Compliance Oversight and Call Center) that supported the Commercial and Medicare broker channels. Under his leadership, in collaboration with multiple teams, platforms to compliantly onboard and pay commissions were created.

Ben honorably served our country in the US Army and Army National Guard for 26 years. He completed multiple tours of service and was deployed to Operation Iraqi Freedom for combat operations in Ramadi, Iraq. He received multiple awards during his service for leadership and valor which include the Bronze Star, Purple Heart and Meritorious Service Medal. Ben also earned the coveted US Army Ranger tab, Combat Infantry Badge and Master Parachutist/Jumpmaster Badge.

Ben graduated from Kean College with a BA and teaching certification for Health and Physical Education. He also attended Seton Hall University for Military Sciences and received his commission as an officer in the US Army.

Elizabeth Torrenegra is an economic and community development practitioner with experience in building stakeholder relations and creating and implementing programs focused on advancing economic opportunities for local businesses. She began her career as a congressional aide in the U.S. House of Representatives launching a 30-year career in public service. Most recently, she ran compliance operations for a major transit agency in the region ensuring the agency met federal requirements for the utilization of small businesses on publicly funded infrastructure projects. She has a demonstrated history of providing excellent service and attention to internal and external business partners. She is a native New Yorker who is passionate about giving back to her beloved community in Queens by volunteering for the non-profit MIRA USA and the Red Cross of Greater New York.