Services

Steven Kogan

Security Officer

Steven Kogan is an experienced technology leader with more than two decades of expertise in information technology, systems management, and network security. As President of Mr. Fix It Technologies, Inc., he provides Benefits Concierge Group with reliable IT solutions, proactive system management, and security strategies designed to prevent issues before they arise. His work helps ensure the company remains compliant with the protection of sensitive personal information in accordance with HIPAA and ACA requirements.

Steven also served as an Information Technology System Specialist with Harris Computer and as Chief Technology Officer for Ultimate Billing, a full-service medical billing company where he played a key role in maintaining secure, high-performance networks and ensuring critical system uptime. Known for his hands-on approach and strong problem-solving abilities, Steven is dedicated to delivering efficient and dependable technology solutions that enable organizations to operate smoothly and securely.

Jackeline Jimenez is a dedicated insurance professional with a strong background in finance, administration, and customer service. She brings more than a decade of experience in financial institutions and the insurance industry. She holds a Bachelor’s Degree in Management of Financial and Material Resources from Universidad Nacional Experimental Simón Rodríguez (2012) and a Technical Degree in Administration with an honorable mention in Administrative Management from the University Institute of Technology of Venezuela (2007).

Her professional career includes over 10 years at Banco Central de Venezuela, where she served as Security Administrator II within the Safety Management unit, contributing to organizational security and operational support. She also gained administrative experience at Banco Venezolano de Crédito, supporting the Vice Presidency of International Operations.

Since 2017, she has worked in the insurance sector, first as an agent with New York Life Insurance Company and currently as an insurance agent with Corvie Services Inc., where she assists clients in protecting their financial well-being through insurance solutions.

Known for her strong customer service skills, leadership abilities, and commitment to excellence, she is recognized for her discipline, professionalism, and ability to develop practical solutions to meet organizational and client needs.

She holds an active insurance license issued by the Florida Department of Financial Services, authorizing her to provide insurance services in the state of Florida.

With more than 19 years of experience in the airline industry, Christina Alicea-Rendon is a seasoned leader in finance, administration, and human resources. She served as Senior Manager of Finance and Administration for United Airlines’ Newark catering operation, where she oversaw key operational and financial functions. Throughout her career, she has led large teams, including serving as Senior Director of Human Resources for the New York and New Jersey airport terminals, supporting more than 4,000 employees.

Driven by a passion for leadership and workforce development, Christina founded The Alicea Company, an HR consulting firm based in Kenilworth, New Jersey, focused on advancing diversity, equity, and inclusion in organizations. She is also the founder of the nonprofit Global Society of Empowerment, dedicated to empowering individuals—particularly young mothers—to build confidence, pursue opportunities, and achieve their personal and professional goals. Her journey continues to inspire those around her through her commitment to leadership, service, and empowerment. 

Alejandra Pierce is a highly effective and goal-oriented Industrial Engineer from the Industrial University of Santander in Colombia, which ranks as one of the best 10 universities in the country, and has a Master’s degree in Strategic Management from The Sabana University, also in Colombia. She possesses over 14 years of experience working in diverse fields of industry such as Automotive, Food, Fashion, Finance, Higher Education and Non-profit. Alejandra has held managerial positions in operations and administration carrying out various functions in production, process, quality and internal control, systems design and improvement, data analysis, and finance.

At Benefits Concierge Group, Alejandra began as Director of Operations providing support to standardize and improve the on-boarding and certification process at the agency. She has been instrumental with developing operational support and control tools, database systems and standard documents. Now, she is also heading up the Benefits Concierge Group Financial team by designing a system to compile financial data related to operations to be able to produce reports, manage and coordinate accurate commissions calculations and distribute operational statements to improve the cross-functionality of the agency.

She is a problem-solver with an in-depth ability for data collection and analysis to allow her to take on complex internal problems and resolve them to optimize the organization’s overall productivity. Her strong focus on quality and attention to detail have provided a “VIP” experience to internal and external partners.

Ben has spent the past 26 years working in various insurance verticals including Medicare, Commercial and Affordable Care Act (ACA). The roles he held include direct sales, account management, broker sales, national accounts and operations. He has worked for multiple carriers including Oxford Health Plans, Meritain Health, Horizon BCBSNJ and Healthfirst NJ and NY.

During his tenure at Healthfirst, he served as a SME for broker operations and led the Salesforce implementation team for the company’s first B2B commercial portal, supporting the newly launched commercial broker business. In his most recent role, he was responsible for three operational teams (Commissions, Compliance Oversight and Call Center) that supported the Commercial and Medicare broker channels. Under his leadership, in collaboration with multiple teams, platforms to compliantly onboard and pay commissions were created.

Ben honorably served our country in the US Army and Army National Guard for 26 years. He completed multiple tours of service and was deployed to Operation Iraqi Freedom for combat operations in Ramadi, Iraq. He received multiple awards during his service for leadership and valor which include the Bronze Star, Purple Heart and Meritorious Service Medal. Ben also earned the coveted US Army Ranger tab, Combat Infantry Badge and Master Parachutist/Jumpmaster Badge.

Ben graduated from Kean College with a BA and teaching certification for Health and Physical Education. He also attended Seton Hall University for Military Sciences and received his commission as an officer in the US Army.

Esmeralda Santiago is the Admin/Sales Support for Benefits Concierge Group. She is an accomplished insurance agent with 7 years of experience working with various health insurance companies with expertise in state Medicaid programs associated with the Affordable Care Act. Esmeralda is the “concierge” to the Benefits Concierge Group broker community providing invaluable support and technical assistance with the agent onboarding and contracting process. She is the lead liaison supporting the Agent – Carrier relationship to bridge the gap between an otherwise complex process. She enjoys using her skills to contribute to helping others succeed. “I can’t help everyone, but I can help one person at a time.” Esmeralda is a graduate of Dowling College in 2009 with a BA degree in English.

Elizabeth Torrenegra is an economic and community development practitioner with experience in building stakeholder relations and creating and implementing programs focused on advancing economic opportunities for local businesses. She began her career as a congressional aide in the U.S. House of Representatives launching a 30-year career in public service. Most recently, she ran compliance operations for a major transit agency in the region ensuring the agency met federal requirements for the utilization of small businesses on publicly funded infrastructure projects. She has a demonstrated history of providing excellent service and attention to internal and external business partners. She is a native New Yorker who is passionate about giving back to her beloved community in Queens by volunteering for the non-profit MIRA USA and the Red Cross of Greater New York.

Paola Munera received the B.S. degree in Systems Engineering from the Autonomous University of Bucaramanga, Colombia, S.A. and a Masters’ degree in Telecommunications from the same university.

After completing her studies, Paola’s interned as a system’s support agent for the Colombian (DIAN) National Directorate of Taxes and Customs. Before moving to the United States, Paola was teaching programming and computer science to Executive-level personnel of major corporations at Colombia’s renowned (SENA) National Training Service Institution.

Upon arriving to the U.S., Paola talents would cross paths with a start-up insurance agency, Benefits Concierge Group, where her knowledge, skills and abilities would become integral as the agency developed and grew. Today, Paola’s contributions have allowed for the on-boarding and certification process at the agency to become as seamless a process for new and existing agents to complete in order to become Ready-to-Sell under Benefits Concierge Group. In her role with Benefits Concierge Group, Paola has been responsible for developing training programs, systems designs and operational support tools that allow for efficient workflows for our agents and the overall operations of the agency.

Francisco “Frank” Perdomo attended Jamaica High School’s Exclusive Academy of Finance Program where he was a Scholarship recipient and later attended SUNY Binghamton to study Finance and Spanish. Prior to graduation, Frank was extended his first job offer at Oxford Health Plans, where his true entrepreneurship qualities began to emerge. Frank wrote a proposal and was granted the sole opportunity to develop the Hispanic Initiative at Oxford Health Plans which focused on Hispanic-owned companies in the NY-NJ-CT tri-state area.

Later, Frank took a recess from the insurance industry and tried out other business ventures in New York and Florida. His long overdue return to his roots in New York after 11 years in Florida, brought him back into the insurance industry in New York. Frank quickly learned the government side of the insurance space and also quickly learned to identify the gaps and disconnects within the industry. With a best-in-class training from organizations like Access Medicare and Wellcare Health Plans, Frank’s entrepreneurship qualities resurfaced again, only this time with more experience, focus and maturity to appreciate that he could make a tremendous and positive impact to effect change in this industry.

Frank launched a new business venture in 2016 giving birth Benefits Concierge Group, with the primary goal of catering and helping the vulnerable Senior market and providing them with the most genuine VIP experience, unheard of in the industry. Francisco’s aspirations are not so much focused on leaving a legacy or accumulating wealth, but on shifting the mindset in the art of selling insurance to an approach rooted in being HUMANITARIAN and RESPECTFUL to the Senior population. People are becoming eligible in huge numbers and under different circumstances than previous generations. Frank’s concept is cognizant of and responsive to the new realities of our Senior population. Benefits Concierge Group is founded on this concept rooted in his core values coupled with leadership and experience. The rest is history in the making with the Right People, Products and Process.